Role scope drift
Combining service delivery depth, account growth and new business demands into one brief can quickly weaken shortlist quality.
Sector Focus
IT & MSP recruitment built for scaling commercial teams.
We support hiring across managed services, IT services and customer-facing commercial roles where delivery credibility and growth discipline both matter.
The reality
Why IT and MSP sales hiring is hard
Late-stage process friction
Slow interview steps and unclear feedback often lose strong candidates to faster competitors.
Commercial fit mismatch
Success depends on fit with service model, average account profile and leadership style.
Where it goes wrong
Why good companies still make bad hires
Overloaded role design
Combining new business, account growth and deep delivery ownership in one brief reduces shortlist quality.
Service model mismatch
Candidates can be strong commercially but misaligned with your delivery cadence and customer lifecycle.
Interview inconsistency
Without aligned scorecards, strong people drop out while weaker fit candidates progress too far.
Slow decision velocity
In-demand MSP talent moves quickly when communication and offer timelines are predictable and clear.
Our approach
How we run an IT and MSP sales search
Pin down role ownership
We align account split, growth expectations and service context before we open the search.
Map relevant profile pools
We target candidates with direct MSP or IT services comparability, not just adjacent titles.
Keep process and feedback tight
Structured stages and direct updates protect candidate engagement and speed up decision quality.
Support final-stage outcomes
We help both sides align on package, progression and role expectations before acceptance.
Fit
Who we are right for
Good fit if you are...
- Hiring into managed services or IT services commercial teams
- Willing to define clear ownership and success criteria early
- Focused on long-term fit and account performance outcomes
- Prepared to run a fast, structured interview process
Not the right fit if you...
- Need high-volume CV supply over targeted shortlist quality
- Cannot provide timely feedback or aligned interviewer input
- Expect one profile to solve multiple conflicting remits
- Prioritise speed over delivery and retention fit
Meet the team
Hands-on support from Rowena and Donald
Rowena Young
Director & Co-Owner
Rowena leads client and candidate conversations day to day. She is warm, commercially experienced and knows this market well. She asks the right questions, treats candidates properly and keeps hiring decisions grounded in what good looks like.
Donald Young
Director & Co-Owner
Donald brings a technical and commercial background, plus a process-first mindset. He keeps delivery organised, communication joined up and every stage moving cleanly so nothing important gets missed.
Final step
Tell us what you are hiring for
What happens next
- We respond within one working day
- If useful, we set up a short call with no hard sell
- We listen first, then advise on the best route
- If fit is not right, we say so early
Prefer direct contact? You will reach Rowena or Donald.
Get in touch
Share your hiring brief
Short message is fine. We can shape the detail together.